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Welcome to Zamimart's Terms of Service, a brand under ZAMA, LLC, specializing in decorative throw pillow covers in the U.S. market. By accessing and using our website, you agree to the terms and conditions outlined in this document. If you do not agree with any of these terms, please do not use our services or make purchases at Zamimart. These terms are established to protect the rights of both customers and the company during transactions. We encourage you to carefully read the entire content to understand your responsibilities and rights when shopping at Zamimart.
These terms apply to all transactions and services provided through our website. Any changes or additions to the terms will be promptly updated on Zamimart's official site. Continuing to use the service after changes signifies our acceptance of the new terms.
1. Product Information, Pricing, and Payment
Prices listed on the website include all direct product-related costs except shipping fees. Prices may vary based on promotions or company policies without prior notice. Customers are responsible for verifying prices and total costs before confirming orders to avoid mistakes. Payment methods include PayPal and credit/debit cards (Visa, Mastercard, American Express, Discover). All payments are processed through secure PayPal gateways. We commit to protecting payment information to ensure your financial safety.
Customers can select the most convenient payment option. Once payment is successful, orders will be processed and shipped promptly. In case of payment errors or issues, please contact customer support immediately. Zamimart is not responsible for incomplete or failed transactions caused by customer or third-party errors. Payment completion implies agreement to purchase under these service terms.
2. Shipping and Delivery
Zamimart commits to fast, safe, and transparent shipping. Order processing takes 1 to 3 business days, followed by shipping within 6 to 8 business days, totaling approximately 7 to 11 business days. A flat shipping fee of $6.99 applies to all orders regardless of size or quantity. Deliveries are handled by reputable carriers such as UPS, USPS, or FedEx, depending on the shipping address.
We do not ship to P.O. Boxes and only deliver to an address with a direct recipient. Incorrect addresses or unattended deliveries may result in cancellation or return, with customers responsible for re-shipping fees. Customers will receive a confirmation email with tracking numbers once orders are shipped. Delivery times may be affected by factors such as weather, holidays, or carrier delays.
3. Return and Refund Policy
Zamimart's return and refund policy protects customer rights while acknowledging the fixed-design nature of products that do not have color or size variations. Customers may request returns or refunds within 30 days of receiving the product. Accepted cases include manufacturer defects, damage during shipping, inaccurate product descriptions, or wrong items sent. Change-of-mind or dissatisfaction claims after the deadline are not accepted.
To request a return or refund, contact our customer service via email with order number, photos showing product condition, and a brief description of the issue. Zamimart will respond within 1–2 business days to confirm and proceed. Defective or incorrect products will be replaced free of charge without requiring the return of the faulty item. If replacement is unavailable, a full refund will be processed to the original payment method within 3–7 business days, depending on the bank or payment service.
4. User Account (if Applicable)
If you register an account on Zamimart, you are responsible for safeguarding your login credentials to prevent unauthorized access. You agree to provide accurate and up-to-date information when creating an account or placing orders. All activities under your account are deemed performed by you, and you are responsible for such actions. Zamimart reserves the right to suspend or cancel accounts upon detecting violations or fraud. Maintaining an account allows you to track order history, receive promotions, and get faster support.
It is recommended to change your password regularly and avoid sharing account details. If suspicious activity is detected, contact support immediately. Zamimart is not liable for losses due to unauthorized use if not reported promptly. Using an account means you have read, understood, and agree to comply with Zamimart's terms.
5. Customer Rights and Obligations
Customers must provide complete and accurate personal, shipping, and payment information throughout the ordering process. Incorrect or incomplete information may delay or prevent delivery; Zamimart is not liable for such cases. Customers should carefully review pricing, shipping fees, and payment methods before confirming orders. Proper use and care of products are required to avoid damage.
Customers must not use Zamimart's website or services for illegal purposes or activities that disrupt system operations. Fraudulent or deceptive actions may lead to termination of service and legal measures. Customers have the right to receive products that match confirmed orders and quality standards. Complaints will be handled promptly and transparently.
6. Zamimart's Rights and Obligations (ZAMA, LLC)
Zamimart guarantees quality products as described and on-time delivery per published terms. The company processes orders, ensures safe shipping, and supports customers during purchases. Zamimart may refuse or cancel orders upon detecting fraudulent or invalid information. Customer data is protected under current security standards. Complaints and disputes will be resolved fairly.
Zamimart reserves the right to update policies, pricing, and terms to reflect business realities and legal requirements. All changes will be announced on the website. The company is not liable for damages from uncontrollable factors such as natural disasters, shipping issues, or third-party errors. Customers are encouraged to report irregularities promptly. Our goal is to ensure customer satisfaction and a positive shopping experience.
7. Privacy and Data Protection
Zamimart is committed to safeguarding all personal and payment data according to applicable data protection laws. Information collected is used solely for order processing, service improvement, and necessary communication. Advanced technical measures, including encryption, prevent unauthorized access or misuse. Customer information will not be shared, sold, or transferred to third parties without consent or legal requirement. Customers may request access, correction, or deletion of their data as permitted.
Cookies may be used to enhance user experience and for analysis or advertising purposes. Customers can adjust browser settings to limit or refuse cookies, though some website functions may be affected. Privacy policy updates will be posted on the main site. Transparency and high standards are maintained to protect user rights.
8. Limitation of Liability
Zamimart is not responsible for damages or losses arising from improper product use or failure to follow care instructions. The company is also not liable for delays or lost orders caused by factors beyond control such as natural disasters, strikes, carrier technical failures, or incorrect customer address. Indirect damages, lost profits, or special damages are excluded. Liability is limited to the order's paid value.
Customers must inspect products upon receipt and report issues promptly. Claims and compensation are valid only when adhering to Zamimart's return and refund procedures. Using products and services implies acceptance of these liability limits. Zamimart may adjust limitations per law and circumstances, aiming for fairness.
9. Restrictions on Use
Customers must not use Zamimart's website or services for unlawful purposes, intellectual property violations, or actions harmful to our business and partners. Prohibited acts include posting harmful content, spamming, hacking, stealing data, or spreading viruses. Zamimart may suspend or terminate accounts violating these rules. Access and use must comply with U.S. laws and applicable regulations. Violations may be monitored and recorded to protect legitimate interests.
Unauthorized copying, modification, reproduction, or distribution of content, images, or product designs without permission is forbidden. Copyright violations will be legally addressed. Compliance ensure a safe and respectful shopping environment. Customers should report any violations to support immediately.
10. Intellectual Property Rights
All content on Zamimart's website—images, product designs, logos, trademarks, text, and software—is legally owned by ZAMA, LLC, or authorized parties. Unauthorized copying, use, distribution, or reproduction with written consent is prohibited and may result in legal action. Zamimart's trademarks and symbols are protected under U.S. and international intellectual property laws. Customer may use materials only for personal, non-commercial purposes without harming Zamimart's rights. Protecting IP maintains our reputation and service quality.
ZAMA, LLC is not responsible for user-generated content unless authorized or violating terms. Violating or inappropriate content may be removed without notice. Customers must respect copyrights and not exploit Zamimart's brand for personal gain. For IP inquiries, contact our legal department. We handle copyright matters seriously and transparently.
11. Termination and Suspension of Services
Zamimart reserves the right to suspend or terminate service access if customers violate terms or engage in fraudulent behavior. Termination may occur without prior notice in severe cases. After termination, customers lose access to accounts and services. Orders may be refused or canceled if dishonesty or misinformation is detected. This protects fairness and safety within the customer community.
Pre-existing rights and obligations remain effective after termination in accordance with applicable laws. Customers can contact support for unresolved issues or clarifications. Zamimart aims for transparent, fair dispute resolution to maintain reputation and customer satisfaction. We encourage responsible use and compliance with rules. For questions about termination, please reach out for assistance.
12. Amendments to Terms
Zamimart may revise, update, or supplement these terms at any time to align with business needs and legal requirements. Changes will be posted on the official website with clear effective dates. Continued use after amendments constitutes acceptance. We strive to notify customers of significant changes via email or homepage announcements. Customers should regularly review the Terms of Service to stay informed and protect their rights.
If you disagree with changes, please stop using the service and contact support for guidance. Zamimart values transparency and fairness, ensuring amendments do not affect prior contracts unless otherwise agreed. We appreciate your cooperation and partnership in improving our service.
13. Dispute Resolution
Disputes arising from Zamimart's services will first be resolved through friendly negotiation. If unresolved, disputes will be submitted to competent U.S. courts under applicable laws. Both Zamimart and customers commit to legal compliance for fair and transparent resolutions. Court venue and procedures follow these terms and legal provisions. Customers may consult Zamimart's legal team for assistance.
We seek long-term, trustworthy customer relationships based on respect and understanding. Prompt and effective dispute resolution enhances service quality and customer satisfaction. Zamimart cooperates fully with authorities to protect rightful interests. Costs of dispute resolution are borne by the losing party unless otherwise agreed. Please contact us promptly with concerns for quick support.
14. Contact Information for Support
If you have any questions, complaints, or need assistance with products, shipping, or return policies, please contact our customer care team via:
- ZAMA, LLC
- Email: [email protected]
- Support Time: Monday – Friday (9:00 AM – 5:30 PM EDT)