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At Zamimart, we are committed to providing quality products and transparent services to ensure our customers have a confident shopping experience. Due to the nature of our products being fixed sample without options for color, size, or style, our return and refund policy is specifically outlined as follows:
1. Return & Refund Request Period
Customers may submit a return and refund request within 30 days from the date of receiving the product.
After this period, Zamimart regrets that we cannot accept any return or refund requests.
2. Cases Accepted and Not Accepted for Return & Refund
| ✅ Accepted (Returns/Refunds) | ❌ Not Accepted (Returns/Refunds) |
|---|---|
| Products with manufacturer defects | Customer changes mind after receiving the product (e.g., dislike, unsuitable for needs) |
| Products damaged during shipping | Products damaged due to improper use or care by the customer |
| Wrong product delivered compared to the placed order | Customer provides incorrect delivery address or refuses to receive the order |
| Orders not received due to errors in order processing by ZamiMart or the shipping carrier | Requests to exchange products due to subjective reasons (e.g., dislike the sample, want a different model) |
| Product received does not match the website's description | Return & refund requests submitted more than 30 days after the order was received |
Note: Zamimart only sells fixed sample products (e.g., a throw pillow cover model available in one color and one size). Therefore, we do not support product exchanges due to customer preference after receipt. Customers are advised to consider carefully before placing an order.
3. Conditions to be Eligible for Return & Refund
The product must meet all the following conditions:
- Intact, unused, and not damaged due to customer's handling.
- Original tags, labels, and packaging (if any) remain intact.
- Return request is submitted within 30 days from the delivery date.
- Belongs to the accepted cases listed in section 2.
4. Return & Refund Request Process
Step 1: Submit a request to Zamimart
Send an email to [email protected] with the subject line: Return/Refund Request - [Order Number]
Please include the following information:
- Order Number.
- Photos or videos clearly showing the product condition/defect.
- Brief description of the issue.
- Full name and phone number used when placing the order.
Step 2: Zamimart confirms and processes
Zamimart will respond within 1–2 business days. After verification, we will proceed with one of the following options:
a. Send a replacement product
- Applicable if the product is defective, damaged, or incorrectly delivered.
- Zamimart covers all shipping costs for the replacement.
- Customers are not required to return the defective product.
b. Issue a full refund
- Applicable if replacement is not possible or at the customer's request.
- Refund will be made to the original payment method.
- Refund processing time typically takes 3–7 business days, depending on the bank or payment service provider.
5. Returning Products
In all return/refund cases, Zamimart does not require customers to return defective products. Therefore, customers will not incur any costs related to returning products.
6. Liability Disclaimer
Customers must provide accurate and complete delivery information (full name, address, phone number).
Zamimart is not responsible for lost or returned orders due to incorrect information or unreachable customers.
If an order is returned and the customer requests redelivery, the customer will be responsible for the shipping fees for the second delivery.
7. Contact Support
For any questions or assistance regarding return & refund policy, please contact us at:
- ZAMA, LLC
- Email: [email protected]
- Support Time: Monday – Friday (9:00 AM – 5:30 PM EDT)