At Zamimart, we understand that sometimes you may change your mind after placing an order. That’s why we offer support for modifying or canceling your order within a limited timeframe after purchase.

1. Timeframe for Order Changes or Cancellations

You may request to change or cancel your order within 8 hours from the time the order was placed.

After this timeframe, your order may have already been processed and sent for shipment, so we cannot guarantee that any changes or cancellations can be made.

2. How to Request a Change or Cancellation

To submit a request, please contact us via email: [email protected]

Please include the following information in your email to help us process your request quickly:

• Order number.
• Request details (e.g., change of address, order cancellation, change in quantity, or product change).
• Full name and phone number used when placing the order.

Note: We aim to respond within 24 hours. Your change or cancellation request is only confirmed once you receive a confirmation email from Zamimart.

3. Refunds for Canceled Orders

If your order is successfully canceled within the eligible timeframe:

• We will issue a full refund to your original payment method.
• The refund processing time depends on your bank or payment service provider.
• On average, refunds take 3–7 business days, depending on the policies and processing times of third parties.

4. Cases Where Changes or Cancellations Are Not Possible

• Request sent after the 8-hour window from the order time.
• Orders that have already been packed and handed over to the shipping carrier.
• Products that are non-cancellable/non-returnable, as specified in the product description (if applicable).

5. Contact Us

If you have any other questions, feel free to contact us at:

• ZAMA, LLC
• Email: [email protected]
• Support Time: Monday – Friday (9:00 AM – 5:30 PM EDT)