Welcome to Zamimart Support!

Here, we have compiled frequently asked questions related to decorative throw pillow covers as well as the ordering, shipping, and return processes. If you haven't found the answer you're looking for, don't hesitate to contact our customer care team for prompt and dedicated support.

Q1. What are the dimensions of the throw pillow covers?

We provide throw pillow covers with a standard size of 18 x 18 inches (45 x 45 cm), suitable for most common throw pillow inserts in the market. This size offers a snug fit and easily matches various interior decoration styles. Each product is carefully measured to ensure accurate dimensions as stated.

Q2. What materials are the throw pillow covers made from?

The throw pillow covers are made from chenille and velvet materials, providing a soft, luxurious feel and long-lasting color. Detailed material information is clearly stated in each product description on our website for your convenience.

Q3. Do throw pillow covers include pillow inserts?

The product includes only the throw pillow cover, without the insert. You can easily purchase pillow inserts at furniture stores, markets, or other reputable e-commerce sites.

Q4. Can I machine wash the throw pillow covers?

Yes, throw pillow covers can be machine washed with the following instructions:

• Wash at 30°C on a gentle cycle to protect color and fabric.
• Turn the throw pillow cover inside out before washing to reduce friction and protect printed patterns.

Q5. How long does delivery take?

Order processing time is 1 to 3 business days from the successful order placement. Domestic shipping within the USA typically takes 6 to 8 business days, depending on location and shipping carrier. Total expected delivery time is usually 7 to 11 business days. 

Q6. Can I return or get a refund?

We accept returns or refunds in the following cases:

• Manufacturer defects.
• Damage during shipping.
• Wrong product shipped compared to the order.
• Order not received due to Zamimart or carrier errors.
• Product received does not match the website description.

For details, please refer to our Return & Refund page.

Q7. Can the product color differ from the website images?

We strive to ensure website images accurately represent the product colors. However, due to lighting conditions during photography and differences in personal device screens, actual colors may slightly vary from what is shown online.

Q8. What payment methods are accepted?

We accept payments via PayPal and major credit/debit cards such as Visa, Mastercard, American Express, and Discover through the secure PayPal payment gateway. 

Q9. How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can enter this number on our Track Your Order page to check your order status.

Q10. Is there free shipping?

Currently, Zamimart applies a flat shipping fee of $6.99 for all orders. We do not offer free shipping programs at this time. This fee is set to ensure fast and safe delivery service for customers.

Q11. Can I cancel or modify my order?

You can request to cancel or change your order within 8 hours of placing it. Please contact customer support immediately for assistance.

Q12. Are there promotions or discount codes?

Zamimart frequently offers promotions and discount codes for customers. You can subscribe to our email newsletter to receive the latest updates.

Q13. How can I get further support?

You can email us at [email protected] or fill out the contact form on our Contact Us page. Our customer support team works Monday to Friday, from 9:00 AM to 5:30 PM EDT.